We have a 14-day return policy for exchange only with no refunds, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at empirekickscs@gmail.com. Please note that returns will need to be sent to the following address: [Empire Kicks 281 W Ferry St. Buffalo, NY 14213]

If your return is accepted, you're responsible for shipping the items back to us . Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at empirekickscs@gmail.com.

Exceptions / non-returnable items
Worn merchandise, fragrances or products without tags are not returnable.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We do not offer refunds, but you can exchange it or get a store credit towards anything else on the website.